Return Policy
We want your fur baby to love their goodies — but if something’s not right, here’s how we’ll help!
Return Window:
Returns are accepted within 14 days of delivery.
Eligibility:
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Item must be unused, unwashed, and in original condition.
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Apparel must not have any pet hair or signs of wear.
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Custom/personalized items are non-returnable.
Return Process:
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Email us at support@spoiledpetsupply.com with your order number.
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Wait for return approval and shipping instructions.
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Customer is responsible for return shipping unless item is defective.
Refunds:
Once approved and processed, refunds will be issued back to your original payment method. It may take 5–10 business days to reflect on your statement.
Exchanges:
We do not offer direct exchanges. Please initiate a return and place a new order for the item you want instead.
Damaged/Defective Items:
If your item arrived damaged, please contact us within 48 hours of delivery with photos for a replacement or refund.